Data privacy policy

I. Personal data

1. We collect your personal data for various reasons, such as order processing for an inquiry, reservation, booking, cancellation or refusal, for correspondence with you, to provide subscriptions and partnerships or in connection with an application.

2. Where appropriate, your collected information will be combined with information from other sources to improve overall accuracy and completeness and to best customize our interaction with you.

3. In addition, we may also collect information in connection with your use of our websites using various technologies, including cookies.

II. Use

1. To fulfill your requirements by us or by third parties involved in the order processing.

2. to contact you as part of customer satisfaction surveys or for market research purposes or in connection with a transaction.

3. to support products or services you have received from us.

4. memox Innovations AG and selected third parties may use your personal data for marketing purposes after your consent.

5. to personalize your experience on our websites, for easier navigation and for web usage statistics.

III. Your choices

1. when we collect data from you, you have the opportunity to opt-out of its use for future marketing contacts.

2. you can also disable cookies in your browser.

For more information about our practices regarding the protection of personal data, please see our Privacy Policy below.

IV. Introduction

memox Innovations AG, hereinafter referred to as memox, We or Us, is committed to protecting your privacy, which is why we have drawn up a data privacy policy that tells you how your personal data is used, protected and processed.

Personal data is collected, processed and used exclusively in compliance with applicable data protection laws (GDPR) and in agreement with the principles described below.

V. Collection of personal data

When you visit the memox website, we collect data that you knowingly and actively enter on and its affiliated websites. When you submit an inquiry, subscribe to our newsletter, request a document, enter a contest, ask to receive notifications, register as a memox member/partner, or use other services on our website, we ask you to provide personal information (e.g., last name, first name, email address, phone number, age, gender, credit card information, etc.). We collect and process such data only to the extent that this serves the professional processing of your order and the maintenance of the customer relationship.

When accessing our website, the following data is stored in log files: IP address, date, time, browser request and generally transmitted information about the operating system or browser. This usage data forms the basis for statistical, anonymous evaluations, so that trends can be identified, which we can use to improve our offers accordingly. This data collection is not subject to any legal obligation to register. In addition, we process anonymized information about how visitors use our user interfaces; this helps us to improve our offers and the functions of our websites and to adapt them to your needs.

VI. Use and disclosure of personal data

We use the personal data that you provide to us when you visit our website to deliver the best possible service to our customers and to fulfill our obligations to you. We use your personal data for the following purposes:

Processing of your request via our website and forms

Sending newsletters about the delivery status or about order delivery problems

Registration and management of your personal account with memox

Responding to your requests and notifications regarding new products, promotions, sweepstakes or events

Announcements regarding the results of competitions

Forwarding of information to third parties, insofar as this is necessary for the execution of your request or due to legal obligations

Investigation of your personal data regarding promotional offers and information that may be of interest to you

Accounting and CRM

VII. Disclosure of personal data to third parties

Your personal data may be passed on to suppliers or third-party processors (e.g. shipping companies, catering partners, customer service providers or similar) for the purpose of carrying out business operations. However, suppliers or third-party processors can only process your personal data to the extent that this is necessary for the execution of memox's business. As part of the provision and processing of the services you have requested, third parties are also contractually obligated to process your personal data only for memox purposes and in compliance with the provisions of data protection law and the necessary security measures. We would like to point out that personal data may also be disclosed abroad in connection with the execution of our business operations. The transfer, processing and storage of personal data may be subject to different laws abroad than in Switzerland, but is always subject to the current standards of the GDPR. In addition, we disclose your personal data to third parties to the extent required by legal obligations.

Your personal data will not be sold, disclosed or transferred to third parties who are not processors.

VIII. Use of personal data for direct marketing

Every memox customer has the option to receive notifications regarding events, promotions, sweepstakes or special occasions via email. However, you will only receive these newsletters if you have consented to receive them. You can withdraw your consent to receive newsletters by e-mail at any time by removing yourself from our mailing list by clicking on the "Unsubscribe" link at the bottom of the newsletter. We will then stop sending you emails. If you continue to receive e-mails from us despite unsubscribing, you can contact us at +41 44 380 77 63.

IX. Data and communication security

Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Swiss Confederation (Data Protection Act, DSG), every person has the right to protection of their privacy as well as protection against misuse of their personal data. We comply with these provisions. In close cooperation with our hosting providers, we take technical and organizational measures to protect the databases as well as possible against unauthorized access, loss, misuse or falsification.

memox uses SSL (Secure Sockets Layer) technology to ensure that data on the Internet is protected to the highest standards. When changing "http" to "https" in the URL of the Internet address, the "s" indicates that the operation is secured with SSL technology. You may see a pop-up message when you enter or leave the SSL secured area. SSL technology encrypts your personal information during transmission. This means that communication between your computer and's servers takes place using a recognized encryption method if your browser supports SSL (https).

X. Information and correction

According to the Federal Data Protection Act (DSG), you have a right to free information about your stored data (Art. 8 DSG) and a right to rectification (Art. 5 para. 2 DSG). In addition, you can request that your data be deleted insofar as it is no longer required for the execution of the contract and also request the blocking of your data.

If you have any questions regarding the acquisition and processing of your personal data and for information and correction questions, please contact If you have any doubts about the accuracy of the data provided to us, we will verify its accuracy. If you find that the data we have processed is incorrect or no longer up to date, you have the right to request that we correct your data immediately and free of charge. You have the right at any time to inform us in writing that you do not wish us to continue processing your data, although we reserve the right to process necessary data (e.g. billing data). Contact us if you wish to have access to your personal data or if you wish to have your data deleted from our information list. The stored data does not contain credit card information or similar. We reserve the right to request your identification in an appropriate manner in order to process the aforementioned requests.

XI. Cookies, web beacons and other technologies

As described above, we collect personal information from your visits to our websites and your use of our offerings to gather statistical data about the use and effectiveness of our websites, to personalize your experience on our website for you, and to best tailor our interaction with you. To do this, we use various technologies, including scripts, tags, local shared objects (flash cookies), local storage (HTML5) beacons and so-called "cookies". A cookie is an element of data that a website sends to your browser to store on your system as an identifier that identifies your system. While cookies are often used only to measure the usage (number of visitors and length of a visit) and effectiveness (topics the visitor is most interested in) of a website and to facilitate navigation or use, and as such are not linked to personally identifiable information, they are also occasionally used to personalize the website experience of a known visitor by associating profile information or user preferences. Over time, this information provides valuable insights that help us improve the user experience on a website.

Cookies are usually divided into session cookies and permanent cookies. Session cookies allow you to navigate the website in an efficient manner, with cookies logging your path through each web page so that you are not prompted to enter information that you have already entered shortly before during the same visit to that website. Session cookies are stored in temporary memory and deleted as soon as the web browser is closed. Permanent cookies, on the other hand, store user settings for the current visit as well as for future visits to the website. They are stored on your hard drive and remain valid when you restart the browser. For example, we use permanent cookies to record your language selection and country information.

While memox does not currently recognize automated browser signals related to monitoring practices, such as "do not track" statements, you can generally set your privacy preferences in connection with the use of most cookies and similar technologies through your web browser. You can find information on how to control cookies under the "Tools" (or similar) heading in your browser. In most cases, you will have the option to set your browser to notify you when you receive a cookie so that you can decide whether or not to accept it.

We use local shared objects such as flash cookies and local storage such as HTML5 to store content information and user preferences. Third parties we work with to provide certain features on our website based on your web browsing activity or to display IBM advertisements on third-party websites also use flash cookies or HTML5 to collect and store information. Different browsers may provide their own management tools to remove HTML5.

We may also include web beacons in email messages for marketing purposes or in our newsletters to determine whether messages have been opened and links contained therein have been clicked on.

XII. Web Analysis

This website uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. Google uses this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.

You can object to the collection and storage of data by Google Analytics at any time with effect for the future by downloading a browser add-on to deactivate Google Analytics and installing it for your browser.You can find the deactivation add-on here:

As an AdWords customer, we also use Google Conversion Tracking, an analysis service provided by Google Inc. Google Adwords sets a cookie on your computer ("conversion cookie") if you have accessed our website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification. If you visit certain pages of ours and the cookie has not yet expired, we and Google can recognize that someone has clicked on the ad and thus been redirected to our site. Each AdWords customer receives a different cookie. Cookies can therefore not be tracked through the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in the tracking process, you can also refuse the setting of a cookie required for this - for example, via a browser setting that generally disables the automatic setting of cookies. You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain "".

XIII Social Plugins

Social plugins of the social internet networks Facebook, Instagram and LinkedIn are integrated on our website. If you are logged into a social network while visiting our website or the mobile app, the social network adds this information to your profile. If you do not want the social networks to be able to associate your visit to our website with your user account, log out of your social networks before you visit our website or mobile application. memox has no control over the data collection and data transmission by the social plugins. Detailed information can be found in the privacy policies of the respective social networks.


XIV. memox and other websites

The memox website may contain links to other websites that are outside of our control. We accept no liability or responsibility for the processing of your data by these parties. For this reason, we recommend that you read the privacy policy of the website in question.

XV. Changes to our data privacy policy

Due to changes or adjustments on our website, the data privacy policy may change. We therefore recommend that you regularly check the data privacy policy for changes. Recent adjustments were made according to the GDPR guidelines, which came into force from 25.05.2018.

XVI Ownership and Copyright

The copyrights and all other rights to content, images, photos or other files on the website are the exclusive property of memox. The written consent of the copyright holders must be obtained in advance for the reproduction of any elements.

XVII Contact

If you have any questions regarding memox's privacy practices or would like your information deleted, you can contact us at

XVIII. Use of SalesViewer® technology

On this website, data is collected and stored for marketing, market research and optimization purposes using the SalesViewer® technology of SalesViewer® GmbH on the basis of legitimate interests of the website operator (Art. 6 para.1 lit.f DSGVO).

For this purpose, a javascript-based code is used to collect company-related data and the corresponding usage. The data collected using this technology is encrypted using a non-reversible one-way function (known as hashing). The data is immediately pseudonymized and is not used to personally identify the visitor to this website.

The data stored as part of Salesviewer will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory archive obligations.

You can object to the collection and storage of data at any time with effect for the future by clicking on this link to prevent the collection by SalesViewer® within this website in the future. In doing so, an opt-out cookie for this website will be placed on your device. If you delete your cookies in this browser, you must click this link again.